1. Introduction

Snow Exchange (Company ID: 3-102-937380), located in Costa Rica, is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital asset exchange platform and related services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Full name and contact information
• Government-issued identification documents
• Date of birth and nationality
• Address and proof of residence
• Phone number and email address
• Financial information for verification purposes

2.2 Transaction Information

We collect information about your transactions, including:

• Digital asset wallet addresses
• Transaction amounts and timestamps
• Trading history and patterns
• Payment method information

2.3 Technical Information

We automatically collect technical information, including:

• IP address and geolocation data
• Device information and browser type
• Login times and access patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Identity Verification: To comply with Know Your Customer (KYC) requirements
• Anti-Money Laundering: To detect and prevent financial crimes
• Transaction Processing: To facilitate trades and transfers
• Account Security: To protect your account from unauthorized access
• Customer Support: To respond to your inquiries and provide assistance
• Legal Compliance: To meet regulatory requirements in Costa Rica
• Service Improvement: To enhance our platform and services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Regulatory Compliance

We share information with regulatory authorities in Costa Rica and other jurisdictions as required by law, including anti-money laundering and counter-terrorism financing regulations.

4.2 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including payment processors, identity verification services, and cybersecurity providers.

4.3 Legal Requirements

We may disclose information when required by court orders, subpoenas, or other legal processes, or to protect our rights and the safety of our users.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Multi-factor authentication requirements
• Regular security audits and penetration testing
• Limited access to personal information on a need-to-know basis
• Secure data storage in compliance with Costa Rican regulations

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Detect and prevent fraud and financial crimes

In accordance with Costa Rican financial regulations, we typically retain transaction records for a minimum of seven (7) years after account closure.

7. Your Rights

Subject to applicable laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Object to certain processing of your information
• Receive a copy of your information in a portable format

To exercise these rights, please contact us through the methods provided in the Contact section below.

8. International Transfers

Your information may be transferred to and processed in countries other than Costa Rica. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser, but disabling certain cookies may affect the functionality of our services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and updating the “Last updated” date.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: